Using Process Modeling for Well-directed Distribution of Knowledge Assets

Steffens, Ulrike and Uslar, Mathias
Proceedings of the 5th International Conference on Knowledge Management I-Know 2005, Graz
Knowledge is a very key in nearly every business process. The flow of knowledge in process is supported by various so called knowledge assets which embody either implicit knowledge which is bound to persons or explicit knowledge which is incorporated in organizational documents, handbooks or code artifacts. A large store of knowledge assets, however, is worthless, if these assets stay unused. Thus, the hot-spots of creation and distribution of knowledge have to be identified and assigned to the respective assets. As a consequence, the techniques used to store knowledge assets and to make them available has to go hand in hand with the support for the organizational distribution of knowledge assets in business processes.
01 / 2005
Springer Publishing
Springer Publishing